HeroPin is a network of high-level technicians with a wide range of expertise. All of our technicians are verified (background checked) and subjected to apititude tests in order to offer you a professional, efficient and confidential service.
At HeroPin, we understand the importance of providing you with fast, efficient and consistent technical support at all times. The hotel industry has its own particularities and challenges.
We understand the impact of a reservation system that overbooks rooms, or a phone system that does not work properly. With a 24/7 expert service you will save time & money. Above all, you will increase customer satisfaction with your property.
Regardless of which package you choose, a technician will come on-site to assess your technology needs. Using a multi-point checklist, our technician will take note of all your devices and software, specific to the hotel environment. This will allow us to gain a thorough understanding of the technology in your facility, and respond to your requests quickly and efficiently.
Do not waste the time of your employeees trying to troubleshoot the problems themselves or try to find out which company is dealing with what device or software. Only one point of contact means all of your problems are settled quickly. Your employeees will spend more time doing what they do best, delivering impeccable customer service and providing your customers with an unforgettable hotel experience.