Last updated: July 6, 2016
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access certain areas of the Site, but if you do not want to disclose certain personal information to us, you will not be able to access certain aspects of the Company Features.
We collect personal information when you create an account through the Company Features; participate in registration forms, employment application forms, feedback forms or questionnaires; purchase a product trough the Company Features, order forms or surveys; or receive customer or technical support, be it through telephone, email or live chat.
To create an account for the Company Features, we require you to provide certain information to create your profile, including your name, password, email address, mailing address and phone number. We may also collect financial qualification and billing information, such as billing name and address and credit/debit card information. For example, the Company may collect personal information submitted through online registration forms, purchase order forms or through communications with the Company.
By submitting personal information through the Site, you authorize the Company to share this personal information for the purposes identified herein and on the Site, such as providing the information to an independent contractor who may fulfill your requested service, responding to user inquiries and processing transactions.
How We Use Your Personal Information
The personal information you provide to us will allow us to provide the Company Features to you, provide you with our location-based referral service, provide you with an independent contractor to fulfill your requested service, alert you of new products or services, features, or enhancements; handle your customer service questions or issues; provide for order processing; request feedback; distribute newsletters; and notify you of promotions, contests, surveys updates, or special offers that we think may interest you. We may also use your postal address, email address, phone number, live chat through instant messaging as part of the Company Features to provide you with support and in sending you messages about the Company Features and other general announcements. Additionally, personal information, such as your name and current location, will be given to our independent contractors.
When you use the Company Features, we may use GPS technology (or other similar technology) to determine your current location. We may share your current location with independent contractors that may provide you with services, other users of the Company Features or our partners (including to third parties who are providing Third Party Features). Restricting access to your current location, however, may impeded our ability to provide you with requested service.
The Site uses Google Analytics to help us learn about who visits the Site and what pages are being viewed.
Our servers automatically record information that your browser sends whenever you visit the Site. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the Company Features, if any, which Company Features you use and from where, and when and how long you use them. We use this information to monitor and analyze how users use the Company Features, to provide customer service and to maintain and improve the Company Features.
We do not knowingly collect personal information from children under 18. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.
Sharing of Information
We use your personal information to complete transactions, deliver services you request, respond to your requests and send communications to you about promotions, updates, or special offers (which may be offered by the Company or one of its business partners) that may be of interest to you. We may share your personal information with carefully selected vendors and business partners, including companies that perform marketing services and other business operations for us, under strict terms described below. In addition, we will share the personal information we collect from you under the following circumstances:
Protection of rights
If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company’s assets, user information, including personal information collected from you through your use of the Company Features, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you through email and/or a prominent notice through the Company Features.
Additional Information You Should Know About Third Parties
Control of Your Information
You may update or delete your personal information or modify your account preferences for the Company Features by updating your profile information. When you delete your account, we may retain your account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities.
Opting Out of Receiving Communications from Us
In the event that we send communications to you via email and you no longer want to receive our emails or other announcements, you may opt-out by clicking the opt-out box provided through the account interface on the Site or replying to the email and indicating "unsubscribe" in the subject line. Please note that you cannot unsubscribe from certain correspondence from us that is necessary to administer your account, including messages relating to your account transactions.
Governing Law; Jurisdiction
This Policy is governed by the laws of the Province of Quebec, Canada, without regard to conflict of laws principles. You and HeroPin agree that, except as otherwise provided in the Arbitration section below, the courts located in the city of Montreal, Province of Quebec, Canada will have exclusive jurisdiction of all disputes arising out of or related to this Policy and agree to submit to the personal jurisdiction and venue of these courts. Notwithstanding the foregoing, HeroPin shall be allowed to apply for equitable remedies (including injunctions) in any jurisdiction.
By using this Site, you agree that HeroPin, at its sole discretion, may require you to submit any disputes arising from this Policy concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filling gaps in this contract or its adaptation to newly arisen circumstances, to final and binding arbitration before a single arbitrator, who will be a person legally trained, has experience in information technology and is independent of both parties, to be held in Montreal, Quebec, and governed by Ontario law subject to the most current version of the Arbitration Act 1991 (Ontario). Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute. Notwithstanding the foregoing, HeroPin reserves the right to purse the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.
What security measures do we take to safeguard your personal information?
The personal information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to personal information to Company employees, indepdent contractors and agents who need to know this information in order to develop, operate and maintain the Company Features. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Company Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
Questions? Contact Us